MedCo facilities offers one-off deep cleaning for homes and offices. Deep cleaning includes a thorough clean of all surfaces, including oven cleaning and inside window cleaning. Carpet and upholstery cleaning is available as an optional extra. You can find out more about our deep cleaning service here. You can get a quote and book online here.

MedCo facilities also offers end of tenancy cleaning. End of tenancy cleaning includes everything that’s in a deep clean, plus cleaning hard to reach places and the inside of appliances and furniture. You can find out more about our end of tenancy cleaning service here.

You can see how all of our one-off cleaning services compare here.

You can book commercial cleaning on a regular (weekly, fortnightly, daily etc.) or one-off basis. We clean all types of commercial property, including:

• Offices
• Shops & retail spaces
• Residential blocks
• Bars and restaurants
• Schools
• Hospitals & medical facilities
• Factories & industrial units
• Warehouses
• Gyms
• Care homes
• Hotels & Airbnb’s
• Commercial kitchens
• Data centres & server rooms
• Events

You can get a quote for your commercial property here.

All MedCo field workers go through background checking process, so you can trust them to clean your home whilst you are out. If you book in for a regular visit, you can take advantage of our key pick up & tracking service, and give them a spare key on your next cleaning visit. Once they have your keys they can clean while you’re out. Alternatively you can leave your keys somewhere safe, with a concierge or in a key safe. Just let us know where the keys will be when you book. If you book in for a single visit, you will need to be home to let your field worker in, but you can ask them to shut the door behind them when they leave, or lock the door and post the keys back through your letterbox if needed.

We cannot guarantee arrival at a specific time, as our field worker travel on foot or by public transport and we need to allow for public transport delays. We will however, be able to provide a time window in which your field worker will arrive. This allows for travel time between jobs and any transport delays that may occur (it is London!)

Your field worker will clean up any dishes left over from breakfast and wash them or load the dishwasher for you. They will also put any clean dishes away for you.

Large amounts of washing up can eat into your Housekeepers cleaning time. If you would prefer your Housekeeper prioritise the washing up over other cleaning tasks, please add this as a cleaning instruction via your members account. Please note this may mean your field worker cannot clean all the rooms in your house, so you can increase your visit time to account for this, if available.

If you’ve booked a normal ‘one-off’ or ‘recurring’ clean, your field worker cannot provide a vacuum, mop or bucket. You must provide these.

For safety reasons, your field worker should not be expected to:

• Lift heavy items
• Clean surfaces outside of normal reach
• Clean exterior windows, garages and patios
• Clean heavily soiled areas, including animal litter
• Undertake gardening or landscaping work
• Defrost freezers or unblock pipes
• Remove mould, biohazard, animal litter or pet mess
• Undertake pest control or extermination

If you’ve booked a normal ‘one-off’ or ‘recurring’ clean, your field worker cannot provide end-of-tenancy, after-builder, move-in, move-out, or other types of deep cleaning. This includes specialist services such as:

• Deep stain removal
• Steam, carpet or upholstery cleaning

If you require any of these services, you must book our deep cleaning service here.

Finally, your field worker cannot provide childcare. Whilst field worker undergo background checks before joining the platform, these are not the enhanced checks required for positions involving childcare.

All team member are asked upon joining the platform if they are comfortable working with pets. As long as you let us know that you have a pet, we can ensure you’re assigned a field worker who is happy to work around animals.

You are also able to add instructions for your cleaner via your online account regarding your pets. These might include making sure all windows and doors are kept closed, or letting your field worker know that your dog is scared of the hoover.

Please note: Your field worker cannot feed, clean, walk or care for your pet.

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We understand that sticking to a strict schedule does not work for everyone, that’s why we make it as easy as possible for you to book in single visits as and when you please. After your initial one-off clean, all you need to do is log in to your members account, select “Book New Cleans”, then select “One-off”. It’s as simple as that.

You can then select from any of your previous field worker, or let us select the best available field worker for you by selecting ‘Other’. If you want the same field worker for every visit, we recommend booking a regular visit, as your local field workers’ schedule will often fill with weekly and fortnightly customers.

Our customer service team is available Monday to Friday, 8.00am to 10.00pm and on a Saturday and Sunday, 08.00am to 9.00pm.  Simply get in touch via the Contact page or your online account.

If you are a new customer booking a standard clean, all you need to do is complete our online booking form where you can customise your clean and choose a time and day that suits you! You can book a one-off clean or a regular weekly/fortnightly visit with the same field worker.

If you are booking a specialist deep clean or end of tenancy clean, you can do that here. If you are booking a clean for a commercial property, you can do that here.

If you are an existing MedCo customer, you can book new visits as and when you need to via your online members account. From your online account you can also arrange a cover if your regular field worker is unavailable.

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Please check out our services page.

You can also add any specific cleaning requirements to our standard clean during booking. Your requirements are saved in your MedCo mobile app, so your cleaner knows exactly how you want your home cleaned. You can add/edit/delete this information at any time via your online account. Please make any changes at least 24 hours before your next visit, so you cleaner has a chance to read them!

Every home is different, so we capture your specific cleaning requirements during booking. Your requirements are then saved in your MedCo mobile app, so you can rest assured your cleaner knows exactly how you want your home cleaned. You can add/edit/delete this information at any time via your members account. Please make any changes by 18:00 the day before your next visit, so your cleaner has a chance to read them!

If you visit your member account here, you will be able to see all your upcoming visits and saved cleaning preferences.

After your cleaner/field worker visit you will receive a rating email, where you can give your cleaner a star rating out of 5. If you rate 3* or less, we will ask you to leave some comments on what went wrong. Please take some pictures and attach these to your rating, as this will help us to assess the clean. Our support team will be in touch once they’ve reviewed your comments & images, and may be able to apply some credit towards another regular clean.

If you would like a different cleaner on your next visit, you can let our support team know when they get in contact.

Please note that all complaints must be submitted within 72 hours of the clean being completed, and that we are not able to offer credit without a photographic record of the clean.

Unfortunately, not for house cleaning but only on contract commercial cleaning. Cleaners usually travel by public transport, so they don’t carry any heavy equipment (imagine carrying a vacuum during tube rush hour!). You can request standard cleaning sprays and cloths as part of your clean though.

It’s simple – you pay a flat hourly rate which includes your cleaner’s charge and our charges.

We’ll estimate the number of hours you need per clean, based on the number of bedrooms and bathrooms that you have. But you can select as many hours as you want (minimum 2).

You can also add extra time for things like laundry and ironing. These are charged at the same hourly rate.

All team members are background checked. This covers a right to work check, and a basic criminal record check. Each team member is also interviewed in person and must maintain consistently high ratings to remain on the team.

As well as a regular home cleaning service, your cleaner will also be able to provide the following services:

• Ironing
• Laundry
• Indoor Window Cleaning
• Oven Cleaning
• Fridge Cleaning

You can either add these services on to all visits, for example you might want ironing every visit, or you can add them on as a one off to any individual visit, for example, you might just want an oven clean every now and then. These extra services are all charged at the standard hourly rate.

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To make payment as simple as possible, we bill the card you provided during booking on the evening of your clean. We then pay your cleaner on your behalf, including any tips that you’ve added while rating your clean.

We currently accept Visa, Mastercard and American Express payment cards, however we are unable to process any pre-paid cards.

All payments are processed via our secure payment system, Stripe, where your card details are encrypted for security purposes. You’ll be able to update your payment details at any time via the Payment card page your online account.

If your cleaner notifies MedCo on the day of your visit that they are unable to clean your home, we will skip that visit for you. If you would like to reschedule that visit or arrange a cover cleaner, you can do so via your member account here.

MedCo will only send a new cleaner to you if your regular cleaner moves out of your area or leaves the platform.

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Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

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Yes! Your cleans are fully flexible until 18:00 the day before the clean – you can reschedule, skip or cancel any clean in your online account before this time without incurring any charge.

If you need to cancel or reschedule a clean after this cut-off time, or if your cleaner arrives and is unable to gain entry or start the clean, you will be charged the full price of the clean.

In the unlikely event that your cleaner/field worker causes any damage/breakage in your home, you need to inform us within 72 hours of your Housekeeper’s visit for us to be able to help.

Please provide proof of damage, including photos & full details of the damage/breakage. We will then liaise with your cleaner/field worker and this will open a damage case our side.

Please note that your cleaner would not cover the cost of general wear and tear caused by normal cleaning.

Full terms of our damage policy can be found here.